Ticket Policy
If tickets were purchased online, ONLY the purchaser can pick up tickets by showing their valid government issued photo identification and the original credit card used for the purchase (no exceptions). Bank statements, photocopies, and other documents cannot be accepted.
Note that while our ticketing is processed through TicketZone.com, our policy is more stringent and supersedes theirs.
Please adhere to the above policy.
I purchased tickets online, but I lost my credit card / it was stolen / it was replaced. What do I do?
1) RECOMMENDED: The purchaser may come into our offices ahead of time to pick up the order and receive hardcopy tickets in exchange. You will be required to pay only the base fee in cash, which will be refunded to your account in 2-5 business days. The service fees will not be charged again, and therefore will not be refunded. Email info@twisted.ca to schedule an appointment.
2) Arrive early at the event and explain your case. You will be required to fill out a refund form and pay only the base fee in cash, which will be refunded to your account in 2-5 business days. The service fees will not be charged again, and therefore will not be refunded.
Tickets were purchased online, but I'm giving them to someone else / someone else bought them for me. What do I do?
The purchaser may come into our office ahead of time to pick up the order and receive hardcopy tickets in exchange. The purchaser must bring valid photo identification and their original credit card used for the purchase (no exceptions). Email info@twisted.ca to schedule an appointment. Hardcopy tickets can be redeemed at the door by anyone.
Tickets were purchased online, am I able to provide a photo/copy of the photo identification and credit card?
Under no circumstances are photo/copies of the purchaser’s photo identification and/or credit card considered valid. These documents will not be accepted at the door (no exceptions).
I’m unable to attend an event I purchased tickets for. How do I get a refund?
Tickets are strictly non-refundable and non-transferable.
I have a big group coming to your event. Can I get a deal on tickets?
For more information about group deals, send an email to info@twisted.ca stating the size of your group and what event you are interested in attending.
I’m interested in being a DJ/promoter for Twisted. Where do I apply?
To apply, send a cover letter, resume, and any other relevant information to info@twisted.ca.
Where is your office located and what hours is it open?
Our office is located in Yaletown and generally open from Monday to Friday (12-6pm). Please email info@twisted.ca to schedule an appointment. If you have any trouble finding us, you can call the office line at 604-699-2226.
My question wasn't answered here. Who can I contact?
For all other inquiries, please email info@twisted.ca or call 604-699-2226.